Privacy Policy
Last updated: 1 October 2026
Your privacy matters to us. This Privacy Policy explains what personal information Hi Tours collects when you use our website or plan a trip with us, how we use it, and the choices you have.
1. Information we collect
We collect the details you provide when you submit an enquiry or booking form – such as your name, phone number, email address, chosen destination, travel dates, number of travellers and any preferences you share. We also collect basic technical data (such as pages viewed) to help us improve the website.
2. How we use your information
We use your information to respond to your enquiry, prepare and manage your tailor-made travel plan, arrange the services you book, and keep you informed about your trip. With your consent, we may also send you relevant travel inspiration and offers, which you can opt out of at any time.
3. Sharing your information
To plan and deliver your holiday we share the information needed with trusted partners – such as hotels, airlines, local guides and our lead-management system. We require them to protect your data and use it only to provide the agreed services. We do not sell your personal information to third parties.
4. Data retention
We keep your personal information only for as long as necessary to provide our services, comply with legal and accounting obligations, and resolve any disputes. After this period your data is securely deleted or anonymised.
5. Your rights
You may request access to the personal information we hold about you, ask us to correct or delete it, or withdraw your consent to marketing communications at any time. To exercise these rights, simply contact your travel expert or reach us via the Expert advice option on our website.
6. Security
We use appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure.
7. Cookies
Our website uses cookies and similar technologies to make the site work, remember your preferences and understand how it is used. You can control cookies through your browser settings.
8. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
9. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact your Hi Tours travel expert, or reach us via the Expert advice option on our website.